Technical Knowledge Media Developer

OVERVIEW 

Veeco's field service teams need accurate, scalable training that keeps pace with complex semiconductor equipment, product updates, and global launches. As a Technical Training Media Developer, you will transform live system procedures and expert knowledge into clear video, audio, visual, and linked learning content that technicians can use to build capability faster and perform work consistently. Your work will strengthen onboarding, certification, new product introduction, and service readiness across Veeco's deposition, etch, and laser systems. You will build the standards, templates, and multimedia production practices that turn critical technical knowledge into a reusable global training library. 

RESPONSIBILITIES 

• Own the end-to-end development of multimedia technical training, from knowledge capture and instructional design through recording, editing, validation, publishing, and revision control. 

• Translate complex service procedures, engineering demonstrations, product builds, and laboratory activities into accurate learning experiences that improve technician readiness and reduce time to competency. 

• Create storyboards, scripts, lesson plans, learning objectives, training paths, competency models, and certification content that connect technical instruction to measurable job performance. 

• Direct recording sessions with subject matter experts and field personnel, capturing clear demonstrations, explanations, safety-critical details, and supporting media without disrupting technical accuracy. 

• Produce polished training videos, simulations, animations, microlearning modules, graphics, audio, and linked reference materials for onboarding, product readiness, and continuing development. 

• Partner with Engineering, Global Service Solutions, Technical Support, Product Management, Service Operations, Technical Documentation, and Technical Training to validate content and release training before product launch or field deployment. 

• Maintain multimedia libraries, monitor product and procedure changes, analyze learner and technician performance data, and improve content based on feedback and field observations. 

QUALIFICATIONS 

• Bachelor's degree in technical communication, multimedia production, instructional design, engineering technology, or a related field, or equivalent professional experience. 

• At least five years of related experience creating video-based technical training, multimedia learning content, technical documentaries, or comparable instructional media. 

• Demonstrated experience recording and editing technical procedures involving mechanical, electrical, software, or process-based systems. 

• Proficiency with professional video editing and multimedia authoring software, such as DaVinci Resolve, Adobe Premiere Pro, Adobe Creative Cloud, Filmora, or Articulate Storyline. 

• Experience developing content with subject matter experts and managing projects from initial requirements through approved release. 

KNOWLEDGE, SKILLS, AND ABILITIES 

• Skilled at converting complex technical information into precise, accessible instruction without losing safety, quality, or procedural detail. 

• Knowledge of adult learning principles, instructional design methods, competency-based learning, and certification program development. 

• Ability to plan and execute on-site video and audio production, including lighting, sound, camera setup, shot sequencing, directing, and post-production. 

• Skilled at interviewing subject matter experts, identifying critical knowledge, and guiding contributors toward clear, instructionally effective demonstrations. 

• Ability to organize multiple content projects, manage reviews and dependencies, and maintain version control across product revisions and procedural updates. 

• Experience using learning management systems and collaboration tools such as Microsoft 365 and Microsoft Teams to publish, manage, and distribute global training content. 

• Ability to evaluate training effectiveness using learner feedback, completion data, assessment results, technician performance indicators, and field observations.