Senior Manager, Field Service

About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. 
 

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
 

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview: 

Veeco is looking for a Senior Field Service Manager. This person will be responsible for managing installed based performance as well as installations, maintenance, modifications, contract, and billable services at a strategic customer site. They will be directly responsible for supervising, scheduling, evaluation and mentoring of Field Service Engineers.  

Location: Pheonix, Arizona

Responsibilities: 

• Direct and oversee field service activities including safety and quality installed base performance.
• Plan for on-site installation, testing, maintenance, and troubleshooting as well as developing methods, guidelines, and policies to facilitate efficient service delivery.  
• Ensure all field service projects are completed within budget/deadline to meet customer needs. 
• Oversee the scheduling and training of all aspects of field service representatives, including skill level, customer site requirements, and company policies. 

• Assist in service contracts and direct support services to meet all customer contractual obligations and commitments 
• Ensure all customer issues are satisfactorily resolved by utilizing global technical support, engineering, manufacturing, and other teams as needed. 
• Provide leadership, direction, and continuity in the areas of field service operations, staffing/manpower optimization, and forecast data. 

• Maintain and initiate direct contact with customers through daily and weekly on-site meetings to ensure customer satisfaction. 
• Participate with other personnel in global strategic POA teams to correct major field problems, improve service processes, or develop new customer programs as situations evolve. 
• Ensure best practices are implemented and shared.  

Qualifications: 

Bachelor's degree in a technical field and at least 8 years of experience managing operational field service and/or customer relations teams in the semiconductor capital equipment industry. Experience managing a key customer site with staff of 10 or more a plus. An equivalent combination of education and experience may be considered.
 
Knowledge, Skills, and Abilities:

• Motivated to achieve self and team goals while ensuring that goals represent business objectives
• Demonstrated ability to motivate and communicate with others at all levels 
• Strong influencing skills. Able to build strong relationships to deliver service improvements 

• Excellent communication, leadership, coaching, and mentoring skills
• Able to adapt and succeed in a changing environment 
• Must be willing to travel to other site locations up to 20% of the time as needed

The expected salary range for this position is $105,426 - $133,540 + bonus + benefits. When determining your pay, we will consider your location, experience, and other job-related factors. If your salary requirements exceed the advertised range and you remain interested in career opportunities with Veeco, we encourage you to apply or email your resume to recruiting@veeco.com.

Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.