Senior Field Service Engineer

About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. 

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview

The Senior Field Service Engineer performs routine customer support activities involving the installation, modification, repair and preventive maintenance of complex equipment and systems to ensure proper working order. This role is responsible for instructing customers in the operation and maintenance of the system.  The successful candidate has the ability to work under general instruction following established policies and procedures to ensure company and customer quality standards are met. 

In addition, this person will work on problems of moderate scope and demonstrates judgment within a defined procedures and practices to determine appropriate action. 

Responsibilities

• Install, modify, repair and perform preventive maintenance procedure on mainly MOCVD and MBE equipment and systems following SOP policies, procedures and work direction of supervisor or manager.
• Train and support customer personnel in equipment operation.
• Interface with customer to ensure customer satisfaction with equipment and service levels.
• • Prepare ARs for the issues at customer site, and other reports as required in a timely and efficient manner.
  • Appropriate communication with regional service team members, supervisor/manager to address the issue.
  • Proactive communication with factory side and product support members in the United States and/or Asia, to resolve faced issues, through emails, telephone, web conference call or such.
• Conform at all times to Veeco and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• React to change productively and perform other duties as assigned.
• Becoming familiar with Veeco Service Support Process and Alert/Escalation System
• Undertakes any other duties as may be assigned by Service Director/Manager/Supervisor and/or Country Manager.
• Attend customer and internal meetings.
• Attend seminars/conferences on pertinent topics to increase the Veeco knowledge base of standards or new ideas.

Qualifications
Bachelor’s or college degree in electronics, physics, mechanical engineering or related field, and a minimum of ten years' experience in industry, preferably with 8 year or more experience in field service support or equipment maintenance in Semiconductor production. Experience of MOCVD/MBE is a big plus.

Knowledge, Skills & Abilities

• Demonstrated ability to communicate internally and externally, to resolve technical equipment issue
• Demonstrated ability to work under pressure while ensuring customer satisfaction.
• Ability to work in a team environment
• Ability to communicate with Veeco factory and Technical support team in English
• Ability to produce and present reports; participate in the facilitation of customer meetings
• Reading and Writing fluency in English and Japanese
• Ability and willingness to travel frequently
• Computer literacy is a must

Working location

MOCVD customer locations in Japan

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice to Applicants:
All communication about open positions and hiring will come from someone with a @veeco.com email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at recruiting@veeco.com.