Senior Product Support Engineer
US - CA - San Jose
About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.
We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.
- Assess, troubleshoot, and resolve customer software and hardware issues that Field Service has been unable to address.
- Collaborate with customers in business-critical situations, providing responsive, professional technical expertise.
- Partner with customers and internal teams to identify, validate, and implement effective solutions to technical issues.
- Provide engineering teams with technical feedback on product changes, enhancements, design issues, reliability concerns, maintenance challenges, and software defects.
- Track and analyze supplier and Original Equipment Manufacturer (OEM) support calls, authorizing Field Service use of OEM resources as needed.
- Track activities and provide weekly reports to Product Support management.
- Manage customer escalations by ensuring the team focuses on the right tasks, meets schedules, and maintains customer satisfaction.
- Strong knowledge of object-oriented methodologies and technologies, including C#, .NET, C++, Python, VB, COM, MFC, Microsoft Visual Studio, and Windows OS.
- Skilled in debugging large code bases and multithreaded applications.
- Knowledge of software development processes, methodologies, and the full software lifecycle for critical applications.
- Excellent written and verbal communication skills in English.
- Strong project management skills, with the ability to work effectively both independently and as part of a team.
- Strong interpersonal skills, with the ability to communicate effectively across teams and with customers.
- Strong understanding of electrical, mechanical, pneumatic, and optical systems; experience with HVAC and cooling/chiller technologies is preferred.
- SAP experience preferred.
Salary and Benefits
The expected salary range for this position is $148,356.00 -$192,205.00 plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to recruiting@veeco.com.
Other benefits include:
- Medical, Dental, and Vision
- 401(k) with Company Match
- Holiday, Vacation, and Sick Time
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Life and Accident Insurance
- Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Identity Theft Remediation
- Emergency Travel Assistance
Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.
Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto