Field Service Engineer

OVERVIEW 

A strategic semiconductor manufacturer is adopting Veeco's laser annealing technology, and reliable equipment performance at its Hillsboro site is essential to a successful production ramp. As a Field Service Engineer, you will own onsite installation, startup, maintenance, and troubleshooting for advanced semiconductor process equipment while serving as a trusted technical partner to the customer. Your work will improve equipment availability, accelerate issue resolution, and strengthen customer confidence in Veeco's laser-based annealing solutions. You will also contribute field insight that improves service methods, equipment performance, and future customer deployments. 

RESPONSIBILITIES 

• Own onsite installation, startup, qualification, upgrade, warranty, maintenance, and repair activities for Veeco semiconductor equipment, completing work safely and in accordance with customer and Veeco requirements. 

• Diagnose equipment and system malfunctions across electrical, optical, mechanical, pneumatic, robotic, software, and machine-vision subsystems, then implement corrective actions that restore performance and reduce downtime. 

• Lead day-to-day technical coordination at the customer site, aligning priorities, communicating equipment status, and driving issues to closure with clear ownership and urgency. 

• Build customer confidence through accurate technical guidance, dependable follow-through, and service decisions that protect equipment availability and production objectives. 

• Document equipment events, corrective actions, risks, and daily progress in field service reports, and escalate critical issues with the technical detail required for rapid resolution. 

• Translate field experience into recommendations for improved service procedures, equipment designs, troubleshooting methods, and customer support practices. 

• Provide scheduled and emergency support for customer sites and complete domestic or international travel for training and project coverage, including travel on short notice when business needs require it. 

QUALIFICATIONS 

• Bachelor's degree in engineering or a related technical field, preferably electrical engineering, optical engineering, or a closely related discipline, or an equivalent combination of education and relevant experience. 

• Four or more years of experience in technical service, field service, equipment engineering, or customer support for complex electromechanical systems. 

• Experience working with semiconductor manufacturing equipment in a cleanroom environment and following applicable safety requirements. 

• Ability to travel up to 25 percent domestically and internationally, occasionally on short notice, and to provide emergency call-in support when required. 

KNOWLEDGE, SKILLS, AND ABILITIES 

• Working knowledge of laser annealing, optical or laser-based systems, or comparable semiconductor process equipment. 

• Skilled in system integration, testing, debugging, and root-cause troubleshooting across electronics, mechanics, pneumatics, robotics, computer controls, and machine-vision systems. 

• Ability to interpret technical documentation, equipment data, alarms, and test results to identify failure modes and select effective corrective actions. 

• Skilled at explaining complex technical issues clearly to customer personnel, management, engineering teams, and service peers. 

• Demonstrated ability to manage multiple urgent service priorities while maintaining accurate documentation, safety, and attention to detail. 

• Ability to build productive customer relationships while making sound decisions based on equipment risk, production impact, and business priorities. 

• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint for service reporting, data review, communication, and presentations.