Field Service Engineer

About Veeco:
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. 

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview:

The Field Service Engineer performs routine customer support activities involving the installation, modification, repair, and preventive maintenance of complex equipment and systems to ensure their proper functioning.  This role is responsible for instructing customers in the operation and maintenance of the system.  The successful candidate will have the ability to work independently under general instruction, following established policies and procedures, to ensure that company and customer quality standards are met.  Additionally, this person will work on problems of moderate scope and demonstrate judgment within defined procedures and practices to determine the appropriate course of action. 

Responsibilities:

• Install, modify, repair, and perform preventive maintenance procedures on equipment and systems in accordance with SOP policies, procedures, and the work direction of the supervisor or site lead.
• Train customer personnel in equipment operation.
• Interface with customers to ensure customer satisfaction with equipment and service levels.
• Conform at all times to Veeco and the customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment. 
• Prepare SARs and other reports as required in a timely and efficient manner.
• React to change productively and perform other duties as assigned.
• Attend seminars/conferences on pertinent topics to expand Veeco's knowledge base of standards and new ideas.
• Performs other duties as assigned

Qualifications:
Associate or Bachelor's degree in electronics, physics, robotics, material science and engineering, mechanical engineering, or related field with a minimum of two years’ experience in field service support in a laser equipment or laser-related company.
 
Knowledge, Skills & Abilities:

• Strong presentation, written, and verbal communication skills

• Ability to work in a team environment

• Reading and writing fluency in English
• Ability and willingness to travel frequently out of home base

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice to Applicants:
All communication about open positions and hiring will come from someone with a @veeco.com email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at recruiting@veeco.com.