Field Service Administrator

Overview

The Field Service Administrator (FSAD) performs all required administration tasks around field service and will ensure:

• Execution of all administrative tasks is completed efficiently and on time, before and after service visits, to ensure timely and accurate invoicing to customers by Finance/Customer Ops
• Supporting engineers' needs for the execution of work, like a hotel, visa and travel arrangements are taken care of and required tools and clothing, PPE are available for perfect job execution
• Process outcomes of service visits and ensure they are executed by relevant functions in the organization, following up with Service managers and other team members as needed 
• All information required to meet company deadlines is available in a timely manner, e.g. service reports, timesheets and expenses
• All work executed is in line with global processes and standards

Responsibilities

• Follow up on the administrative tasks resulting from field service, inside and outside of MS Dynamics tasks
• Follow up with engineers on service reports to ensure they are completed, processed, and stored according to global procedures.
• Register and follow up on warranty, quality, and non-conformity claims in line with global procedures. procedure.
• Manage supplier quotations and create purchase requisitions in SAP as relevant to Field needs, therefore assisting Supply Chain 
• Ensure timesheets and overtime claims are processed in a timely manner to meet payroll cut-off.
• Report and follow up VSP KPI performance
• Assist FSMs in tracking working hours and overtime to ensure compliance with local regulations and Veeco policy.
• Consolidate monthly on-call List from all FSMs.
• Update information and databases as required, e.g. health/safety/environment, installed base, knowledge base, training schedules and skills matrix.
• Support HR and Operations in organizing general training for new hires.
• Support EHS in organizing safety training tailored to customer requirements and aligned with local compliance standards for the field team.
• Support engineers with billable FMR, RMA, parts orders, inventory checks, and internal PR/PO requests to ensure risk reduction related to company assets 
• Assist engineers with TSMC supply online 360 tasks such as IAM/badge reservation and meeting registration.
• Provide overseas travel assistance including accommodation, car rental, and logistics.
• Assist overseas visitors and contractors with logistics, including visas, customer badges, and other requirements.
• Perform other duties as assigned to support business needs.

Qualifications

BS degree in Business Administration or related field and a minimum of 2 years of office administration experience.  An equivalent combination of training and experience may be considered.

Knowledge, Skills, and Abilities

• Process-minded and highly organized individual with attention to detail, work quality and commitment to continuous improvement
• Self-motivated and service-oriented team player who follows through on tasks and assignments
• Strong communication skills, including a pleasant disposition approaching teams with professionalism
  
•  Ability to work well with a team, as well as independently to get things done under strict deadlines
• Proficient in MS Office with hands-on experience using SAP.
• Good English communication skills, both written and verbal.

Work Location: Hsinchu City